What our clients say...
"Working with Kim and her team on our website and social media design was a great experience. They took the time to really get to know us and our business throughout the process. Not only did they guide us in conveying our mission, values and services, we were able to collaborate on areas of design, graphics, layout and more. It felt like they were a part of our own internal IT team leading us through the project.
Our post support is excellent. They’re always happy to suggest tips, tricks and solutions that helps us keep our online presence relevant and branding consistent.
I highly recommend Kim and the Secret Valley team. At DataSol, we know talent when we see it, and if you’re looking to work with a top notch design agency in Western New York, Kim is your expert. From tech skills to business savvy, and cutting edge creativity, Secret Valley has it all - and then some!"
"In particular, Kim from Secret Valley Media Labs was excellent to work with and the pricing was very fair. Kim was down to earth and very thorough in her creative process. She patiently listened to our requirements and restated the deliverables for confirmation.
Kim’s creative design abilities are top notch. She made several recommendations during our design phase that really enhanced our project. She presented drafts in a timely manner and all version iterations were presented for review and approval. Kim was accurate with her delivery dates, met all deadlines and communicated well during each phase of the process. She even followed-up after the work was complete to ensure 100% satisfaction."
"Secret Valley Media Labs completed a magnificent website for the Malaika Foundation in Nebraska. With its elegant layout and easy to find categories, the site continuously receives raving remarks from Nebraska teachers for easy to find global education resources and international fellowships.
Kim travelled to Nebraska to meet with educators to learn how the Malaika website could best respond to their needs. It’s a great and useable site and SVML responds to updates and new information immediately. We are grateful and Secret Valley Media Labs is highly recommended. "
"SVML lives and breathes creative. They have such passion for excellent creative and unique concepts and points of view combined with realistic expectations of function, budget and results-oriented marketing strategies.
They don't ever get stifled by constraints, but rather use them to maximize resources and cultivate the top of the line results. They are well versed in every aspect of brand management, marketing, advertising, web solutions, etc. and always provide exceptional return on investment. They meet deadlines and manage creative assets while always being open to feedback throughout the process.
They are not like many others that just have talent to make things 'look good' but better yet, they know how to back beautiful creative with hard working assets producing consistent results. In my book, they are the perfect solution for anyone looking to move their business forward. I've had the pleasure to recommend them often and have always heard rave reviews. From start to finish there's no greater talent."
"Secret Valley Media Labs is awesome! Why? Because they helped me reposition and repackage my brand and identity in the market to be more effective. Instead of getting lost in the mass of information on the Internet, SVML has helped me rise above the noise, to be seen and heard.
My commitment is to connect with as many people as possible and share the wisdom gained from exploring the world, to remind people dreams do come true. One of my goals is to have a positive impact on the world, to inspire and educate. SVML understands and celebrates this commitment by being responsive to my needs and by offering suggestions to become even more effective with my work. SVML cares and always will go the extra mile to have you be successful."
"Here we are two years after our original testimonial and we are still at the top of Google listings, multiple online generated quotes come in daily and 90% of our product sales come in from our ecommerce component. Our business has doubled..."
"SVML created the website for Pet Stop of WNY and we have been nothing but impressed with not only their work, but more importantly, their customer service. Kim was right on top of every question or concern we could have possibly had, and saw our vision for a site before we even had time to explain.
Within the first four months we noticed increased traffic to our site which, in turn, means more business. We receive comments daily about how easy to use and good looking our new site is. This combined with measurable site performance has really been an eye opener for us. Secret Valley Media Labs truly has been our one stop shop for our web needs. We appreciate the time and effort they put into helping our vision come to life, and we would highly recommend them to anyone considering their services. Thanks again, SVML."
"Kim, I wanted to let you know how happy I am with the exemplary service provided by Secret Valley Media Labs, and with you in particular. Nothing seems to be too much trouble for you. Working with SVML has definitely helped our company attain more exposure!"
"Secret Valley Media Labs created a new website for our client, a trade association, and did a terrific job - our new website looks professional and informative. They made excellent suggestions and were incredibly responsive and easy to work with. I would recommend Secret Valley Media Labs to anyone who needs assistance with website development."
"Secret Valley Media Labs provided us a classic and timeless logo. We are celebrating ten years and the logo and identity still seems fresh and professional. Great support and responsiveness from Secret Valley Media Labs over all these years."
"Our industry association, the HTIW Coalition, representing the North American High Temperature Insulation Wool (HTIW) industry in matters relating to health and safety, was in dire need of a substantial redesign of our outdated web site. SVML provided superior customer service and communication through all phases of the project. Kim visited us on-site and showed a keen interest in learning the nuances of our complex industry. We were also very pleased with SVML’s ability to design and create an eye-catching logo for us. SVML continues to deliver excellent service to us whenever updates to the site are needed."
"Over the past 25 years I have worked with Kim Cox many times and each time it is such a pleasure. Kim is the real deal who knows how to guide a brand to be successful. Her design work is clean, fresh and effective. She understands the depth of a project and works hard to make sure all entities of the project connect. The best part of Kim is that she is just super nice and fun to work with. Our relationship started as a working relationship, but in time it turned into a long-time friendship with her and her husband, Robin."
""I have worked with Secret Valley Media Labs for over ten years. At our first few meetings they took the time to get to know me, my company, and my product. They developed and designed my logo, my website and my whole company identity. It’s nice to work with a company that I can just make a phone call to and tell them that I’m looking for new brochure to focus on my store, for example, and I know that their prototypes are going to be exactly what I’m looking for. I never give them much to go on because I love their creativity and I know I will always be impressed with the outcome.
Anytime I have had a question or a problem they have responded very quickly. Any updates to my website are always done in a timely fashion - usually the same day as my request. I love working with them and would not consider any other company."